We would appreciate it very much if you would formulate your questions precisely, in a form suitable for subsequent inclusion in the list of questions and answers. If you inform us of product operation problems, please apply files logs\*.log, conf\eserv.ini and a detailed description of the situation. If you have setup questions, please describe the configuration of your network, the Internet access software, and enclose the current setup file conf\eserv.ini. Also, please tell us the number of the Eserv version you use and the build number (provided in the section "Information" in the Setup Program). If you use a commercial version, tell us your registration name, and your questions will be processed in a priority mode.